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Returns & Exchanges

Ofenz Infotrade Pvt. Ltd.

Returns & Exchanges

What is your returns policy?
Do you want to return something? No problem...

We guarantee to refund any item you are not happy with, providing you request a Return Authorisation Number (RAN) within 7 days of receipt of the goods and you return the item to us in its original condition within 14 days of receiving the Return Authorisation Number.

We will refund the price you purchased your item at and this includes SALE but not the delivery charge. With regards to any offer we regret that due to the offer we are not able to accept returns on items.

All goods will be inspected on their return.

The goods are your responsibility until they reach our warehouse, we recommend that you obtain a proof of postage and delivery to ensure safe receipt at our warehouse. Please note that we do not refund postage cost for returned items.
We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

How do I return something?

To return an item please contact our customer support or email us at

What is our cancellation policy?

You may cancel your order anytime before shipping from our warehouse, just send an email at or call us at 079 - 236 00111. Please don't forgot to mention your order id.